FREQUENTLY ASKED QUESTIONS & ANSWERS

WHAT IS YOUR RETURNS POLICY?

RETURNS POLICY:

In order to return your jewellery within 30 days, please contact us via our contact form. You will need your order number (or at least your email address) and details of which items you'd like to return. Please note, buyer pays for return postage. We would advise you use a recorded method of posting the goods back to us. *Please note that for hygiene reasons we cannot exchange earrings unless faulty.

HOW SHOULD I CARE FOR MY JEWELLERY?

Keep your jewellery dry. Remove when bathing or swimming.

Clean using a dry, soft cloth.

Remove before going to bed.

Avoid direct contact with perfumes & chemicals.

Remove when working out.

Keep in your anti tarnish Happy Days Designer Jewellery gift box, or an air tight jewellery box

SHIPPING

All orders are despatched within 1-3 working days by Royal Mail Signed for service. Just to ensure they are delivered safely to you and received into the correct hands.

If your order is being made to order it will state that on the description of the item.

Always message us and let us know if you need to receive an order super quickly and we will always try to help.

WHOLESALE

Do you supply wholesale? Yes, we supply wholesale and are always happy to discuss new opportunities.

The minimum order is £50. If you would like to register for wholesale, please email Sarah at happydaysdesignerjewellery@gmail.com.

DO YOU OFFER A BESPOKE SERVICE?

Some fine silver or sterling silver pieces can be altered slightly, such as the real leaf jewellery can be made into brooches or bangles. But we do not offer a bespoke item from scratch due to time restrictions, unfortunately Sarah is too busy to take on individual commissions. However you are always welcome to contact her and sound her out about any queries you may have.

DO YOU OFFER REPAIRS?

Sarah cannot carry out repairs to jewellery made by another jeweller, as the quality and durability of the item and sometimes materials are not clear. Some fake jewellery may even be stamped 925 but it is only silver plated and brass or mixed metals underneath, which cannot be repaired. Jewellery bought from other countries will be made to the other country's standards, not the UK's standard.

WHAT IS HALLMARKING?

There is a legal requirement within the UK to have any silver jewellery, weighing over 7.78g hallmarked. Hallmarking also proves the pureness of the metal used, Happy Days Designer Jewellery uses Birmingham Assay Office to hallmark any fine silver and sterling silver jewellery made by Sarah. It is a legal requirement for anyone selling precious metal jewellery to display the below Dealer's Notices.